Your privacy.Our responsibility.

Depending on the features you use, DoorDig may collect the following information:

• Account details: Name, mobile number, and other profile information you provide.
• Booking details: Selected service, service address, appointment preferences, and booking history.
• Support information: Details you share when contacting our support team.
• Technical information: Basic device, browser, and usage information where applicable.
• Service records: Relevant acknowledgements or receipts where necessary for the service.

We use relevant information to:

• Create and manage customer accounts.
• Verify mobile numbers and support secure sign-in.
• Process bookings and coordinate doorstep assistance.
• Communicate booking updates and respond to support requests.
• Maintain platform security, prevent misuse, and improve service quality.
• Meet applicable legal and regulatory obligations.

DoorDig's intended service model allows customers to participate while an executive assists with eligible digital applications. Our approach is to review required documents with customers rather than routinely retain copies of personal identity documents.

Some services may involve application acknowledgements, receipts, or other records needed for booking support. Where information must be retained, we aim to limit it to what is necessary for the relevant purpose.

Information may be shared only as reasonably needed to operate the platform and provide requested assistance, including with:

• Authorized DoorDig personnel and assigned service executives.
• Technology providers supporting authentication, hosting, and communications.
• Relevant third-party portals or service providers when required for a customer-requested process.
• Authorities where disclosure is legally required.

DoorDig does not intend to sell customers' personal information to advertisers or data brokers.

We aim to use appropriate technical and organizational safeguards, including access controls and secure authentication, to protect personal information against unauthorized access or misuse. However, no digital system can guarantee absolute security.

We intend to retain information only for as long as reasonably necessary to provide services, maintain relevant records, resolve disputes, and comply with applicable requirements. Retention periods may vary depending on the type of information.

Subject to applicable law, customers may request access to, correction of, or deletion of their personal information. You may also contact us regarding privacy concerns or questions about how your information is handled.

To make a privacy-related request, emailcontact@doordig.in. We may need to verify your identity before processing certain requests.

DoorDig customers will be able to request deletion of their accounts and associated personal information, subject to applicable legal or legitimate retention requirements.

For account-deletion assistance, visit ourAccount Deletion pageor emailcontact@doordig.in.

DoorDig may use external technology services for hosting, authentication, mobile verification, and other platform functions. These providers may process information necessary to perform their services.

Government websites and other external portals have their own privacy practices. DoorDig does not control their independent policies or official application decisions.

The DoorDig platform is intended for use by adults. Assistance involving a minor's information should be requested and managed by a parent or lawful guardian, subject to applicable requirements.

We may update this Privacy Policy as DoorDig develops, new features become available, or applicable requirements change. The latest version will be published on this page with its updated date. Where required, we will provide additional notice.

For questions, requests, or concerns about this Privacy Policy, you can contact DoorDig using the following details.